Return & Refund Policy

Effective Date: 4 February 2023

At Etsy Us, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

• The item is damaged or defective upon delivery.

• You received the wrong product.

• The item is significantly different from its description.

To be eligible:

• You must contact us within 3–7 days of receiving the product.

• The item must be unused and in the same condition as received (where applicable).

• Original packaging, accessories, and proof of purchase must be included.

2. Important Note (Resale & Open-Box Items)

• Some products sold on Etsy Us are resale, open-box, or liquidation items.

• These items may have minor cosmetic marks, repackaging, or signs of handling.

• Such conditions are not considered defects and are not eligible for return unless the item is not functional or incorrectly described.

3. Non-Returnable Items

The following items are not eligible for return:

• Change of mind after purchase.

• Used or damaged items (after delivery).

• Personal care, beauty, or hygiene products (if opened).

• Items marked as Final Sale / Non-Returnable.

4. Return Process

To initiate a return:

• Contact us through our website with your order details and issue.

• Provide clear photos or videos as proof (if applicable).

• Wait for approval and return instructions.

• Ship the item back if required.

Note: Returns sent without approval may not be accepted.

5. Refunds

• Once your return is received and inspected, we will notify you of the status.

• If approved, your refund will be processed within 5–10 business days.

• Refunds will be issued via the original payment method (where possible).

6. Shipping Costs

• Original shipping charges are non-refundable.

• Return shipping costs may be covered only if the item is defective or incorrect.

• Otherwise, the customer may be responsible for return shipping.

7. Order Cancellation

• Orders can only be canceled before they are shipped.

• Once shipped, the order will fall under the return policy.

8. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Incorrect

9. Contact Us

For any return or refund requests, please contact us through our website with your order details.